Frequently Asked Questions

Early check-in and late check-out can be requested at Mercure Sydney Parramatta and are subject to availability. Additional fees may apply depending on the requested time. Guests can contact the hotel before their stay to discuss arrangements.

Yes. Reception at Mercure Sydney Parramatta is open 24 hours a day, with the team available to assist with arrivals, departures and any questions during your stay.

Mercure Sydney Parramatta offers 165 contemporary rooms and suites, an outdoor swimming pool, a fully equipped fitness centre, a full-size tennis court, and on-site dining at M Restaurant and M Bar & Terrace. Additional facilities include guest laundry, luggage storage, secure on-site parking, and high-speed internet access.

Yes, Mercure Sydney Parramatta is a 100% non-smoking hotel, with smoking prohibited in all guest rooms and public areas.

Mercure Sydney Parramatta does not accommodate pets. Only certified assistance and service animals are permitted.

Yes. Mercure Sydney Parramatta offers high-speed wired and wireless internet access throughout the hotel. Wi-Fi is complimentary for ALL – Accor Live Limitless members, while fees may apply for non-members.

Mercure Sydney Parramatta offers both a self-service coin-operated guest laundry and professional valet dry-cleaning services, available upon request.

The team at Mercure Sydney Parramatta is multilingual, with staff fluent in English, Mandarin, Cantonese, and Hindi.

Mercure Sydney Parramatta does not feature a dedicated business centre, however reception can assist guests with basic business needs such as printing and document scanning.

Mercure Sydney Parramatta offers accessible accommodation and facilities, including designated accessible rooms, accessible bathrooms, step-free access through public areas and lift access to all guest floors.

Yes. Mercure Sydney Parramatta offers complimentary luggage storage before check-in and after check-out, giving you the flexibility to explore Parramatta, visit nearby Rosehill Gardens or continue your plans without carrying your luggage.

Mercure Sydney Parramatta offers a variety of accommodation options including Standard Rooms, Superior Rooms and Executive Spa Suites. Each room is designed for comfort and functionality, catering to both business and leisure travellers visiting Western Sydney.

All guest rooms at Mercure Sydney Parramatta include a work desk, flat-screen TV, complimentary Wi-Fi, tea and coffee-making facilities, air conditioning, an ensuite bathroom with complimentary amenities, ironing facilities and a minibar-sized fridge.

Yes, Mercure Sydney Parramatta offers interconnecting rooms, ideal for families or groups who prefer additional space and convenience. Interconnecting rooms can be requested at the time of booking and are subject to availability.

Mercure Sydney Parramatta provides accessible rooms designed for ease and comfort. These rooms include roll-in showers, grab rails, step-free access and close proximity to lifts and public areas. Each accessible room also interconnects with an adjoining standard guest room to accommodate carers or family members.

Bathrooms at Mercure Sydney Parramatta feature a mix of configurations, including walk-in showers, shower-over-bathtub options, and Executive Spa Suites with a luxurious corner spa bath. Accessible rooms include an open shower with grab rails for added safety.

Guest rooms at Mercure Sydney Parramatta do not include full kitchens, however each room provides practical amenities such as a minibar-sized fridge, tea and coffee-making facilities, and access to in-room dining.

Rooms at Mercure Sydney Parramatta do not include traditional minibars. However, guests can purchase a range of snacks and beverages from reception 24 hours a day.

Mercure Sydney Parramatta offers cots and rollaway beds on request, subject to availability and an additional nightly charge. Guests are encouraged to request these items in advance to ensure availability by contacting the hotel. 

All rooms at Mercure Sydney Parramatta include an in-room safe, allowing guests to securely store valuables during their stay.

Yes. In-room dining at Mercure Sydney Parramatta is available Monday to Friday from 6.00pm to 9.00pm, with dishes available from the M Restaurant dinner menu. To order, dial extension #1033 from your room.

Mercure Sydney Parramatta features two dining venues – M Restaurant and M Bar & Terrace. M Restaurant serves modern Australian cuisine in a relaxed setting, while M Bar & Terrace offers a stylish space for evening drinks, light bites and social catch-ups.

M Restaurant at Mercure Sydney Parramatta is open for breakfast from 6:30 am to 9:30 am Monday to Friday and 7:00 am to 10:00 am on weekends. Dinner is served Monday to Friday from 6:00 pm to 9:00 pm. The restaurant is closed for lunch and on weekends for dinner service.

M Bar & Terrace operates Monday to Friday from 6:00 pm to 9:00 pm. Guests can enjoy a curated wine list, signature cocktails and relaxed outdoor terrace seating.

While walk-ins are welcome, Mercure Sydney Parramatta recommends booking ahead for dinner at M Restaurant, especially during busy periods or when dining in groups.

Yes, both M Restaurant and M Bar & Terrace at Mercure Sydney Parramatta are open to the public, welcoming local diners as well as in-house guests.

Yes, in-room dining is available Monday to Friday from 6:00 pm to 9:00 pm. Guests can order directly from M Restaurant’s menu by dialling extension #1033 from their in-room phone.

M Restaurant at Mercure Sydney Parramatta offers a selection of vegetarian and vegan meals crafted with fresh, locally sourced ingredients from across New South Wales.

Yes, the culinary team at Mercure Sydney Parramatta can accommodate a variety of dietary needs, including gluten-free and dairy-free options. Guests are encouraged to inform staff of any allergies or preferences when ordering.

Yes. M Restaurant and M Bar & Terrace at Mercure Sydney Parramatta host seasonal dining offers and promotions throughout the year. Check the hotel’s Special Offers page or Instagram page for the latest updates.

M Restaurant at Mercure Sydney Parramatta serves modern Australian cuisine with a focus on seasonal ingredients, complemented by a selection of Australian and international wines.

Yes, M Bar & Terrace is the hotel’s signature bar. Guests can enjoy cocktails, local wines and light snacks in a relaxed atmosphere with both indoor and outdoor seating.

Yes. Mercure Sydney Parramatta can accommodate private dinners, corporate gatherings and smaller celebrations across M Restaurant and the outdoor terrace. If you’re looking for group dining or a private event venue in Parramatta, contact the Events & Sales team to discuss available options.

Currently, breakfast is served exclusively at M Restaurant and is not available through in-room dining. 

Yes, Mercure Sydney Parramatta features a 20-metre outdoor swimming pool surrounded by a relaxed open-air terrace with lounge seating, providing the perfect place to cool off or unwind after a busy day.

The outdoor pool at Mercure Sydney Parramatta is open daily from 8.00am to 8.00pm, weather conditions permitting.

No. The outdoor pool at Mercure Sydney Parramatta is not heated and may operate seasonally depending on weather conditions.

Mercure Sydney Parramatta has an onsite fitness centre with cardio and strength-training equipment for guests who want to keep up their usual workout while travelling.

The fitness centre at Mercure Sydney Parramatta features a range of equipment, including treadmills, stationary bikes, elliptical trainers, free weights and strength-training machines to support a full-body workout.

The gym at Mercure Sydney Parramatta is open 24 hours a day, seven days a week, giving guests the flexibility to exercise at any time.

The outdoor tennis court at Mercure Sydney Parramatta is currently closed for maintenance. Guests are encouraged to contact the hotel before their stay for the latest update on availability.

Yes, children are welcome to enjoy the outdoor pool at Mercure Sydney Parramatta. For safety reasons, children under 12 years old must be accompanied and supervised by an adult at all times.

Yes. Mercure Sydney Parramatta offers a range of flexible meeting and event spaces for conferences, training sessions, workshops, corporate functions and social events, with catering and event support available onsite.

Mercure Sydney Parramatta features four versatile function rooms that can be configured for a variety of events, from small board meetings to large conferences and cocktail receptions for up to 200 guests.

The Rosehill Room is the largest indoor event space at Mercure Sydney Parramatta at 133 square metres. It can accommodate up to 180 guests cocktail-style, 160 theatre-style or 90 guests for a banquet. For outdoor cocktail events, the Terrace can accommodate up to 200 guests.

Yes, Mercure Sydney Parramatta provides full catering services for meetings and events. Menus are crafted by the culinary team at M Restaurant and range from morning tea and working lunches to cocktail canapés and plated dinners.

Mercure Sydney Parramatta meeting packages include a projector screen, whiteboard, flipchart and markers. Additional audiovisual equipment can be arranged to suit your event, with additional hire charges applying. Contact the Events & Sales team to discuss your AV requirements.

Hotel staff at Mercure Sydney Parramatta are available to assist with any audiovisual enquiries during your event. While the hotel does not provide a dedicated AV operator, the events team can help ensure your setup runs smoothly.

Yes, Mercure Sydney Parramatta offers dedicated breakout areas and pre-function spaces that are perfect for coffee breaks, networking, or informal discussions. Meal breaks can also be served on the outdoor terrace, which is ideal for daytime trade sessions or open-air networking.

Mercure Sydney Parramatta offers half-day and full-day delegate packages combining meeting room hire, catering and essential meeting-room inclusions. Packages can also be tailored to suit different delegate numbers, schedules and event requirements.

Yes, Mercure Sydney Parramatta is perfectly suited to multi-day and residential conferences. With 165 guest rooms, onsite dining, a bar and terrace, and recreational facilities, the hotel provides a complete event and accommodation solution for delegates.

Yes. Mercure Sydney Parramatta has more than 160 secure onsite parking spaces available for hotel, conference and event guests, subject to availability.

All meeting and event spaces at Mercure Sydney Parramatta feature natural light, providing a bright and comfortable environment that enhances focus and productivity throughout the day.

Mercure Sydney Parramatta is well placed for events across Parramatta and Sydney Olympic Park. Rosehill Gardens is around a 5-minute walk, CommBank Stadium around a 5-minute drive, and Sydney Olympic Park, Accor Stadium and Afterpay Arena around a 15-minute drive from the hotel.

Yes, Mercure Sydney Parramatta offers flexible spaces for private dinners, cocktail receptions, and social celebrations. Events can be hosted in the hotel’s function rooms or on the outdoor terrace, with catering and styling options available.

Yes. Mercure Sydney Parramatta offers secure onsite parking, with covered and outdoor spaces available for hotel guests. Parking fees apply and spaces are subject to availability.

Onsite parking at Mercure Sydney Parramatta is available for $25.00 per vehicle, per night. Charges apply to both covered and outdoor spaces.

Yes, parking is available for delegates and visitors attending meetings or events at Mercure Sydney Parramatta, subject to availability on the day of the function.

Mercure Sydney Parramatta does not currently offer electric vehicle charging stations onsite. However, there are several EV charging points located nearby within the Parramatta area.

Yes, Mercure Sydney Parramatta can accommodate buses and coaches by prior arrangement. Groups are encouraged to contact the hotel’s events or front office team in advance to confirm space availability.

The closest airport to Mercure Sydney Parramatta is Sydney Kingsford Smith Airport (SYD), located in Mascot, approximately 30 to 40 minutes away by car, depending on traffic conditions.

Mercure Sydney Parramatta is approximately 25 kilometres from Sydney Airport, with a typical drive time of around 35 minutes via the M4 Motorway or Parramatta Road.

Mercure Sydney Parramatta is approximately 25 kilometres from Sydney Airport, with the drive typically taking around 35 minutes, depending on traffic. Guests can travel by taxi, rideshare or private transfer, or take public transport via Central and Parramatta Station.

Parramatta Station is the closest major train station to Mercure Sydney Parramatta. It is approximately 15 to 20 minutes on foot from the hotel or around 5 minutes by taxi or rideshare.

Yes, taxis and rideshare services such as Uber and Ola are readily available at Mercure Sydney Parramatta, with easy pick-up and drop-off points directly at the hotel entrance.

Sydney Olympic Park is around a 15-minute drive from Mercure Sydney Parramatta. The precinct is home to Accor Stadium, Afterpay Arena and a year-round calendar of sporting events, concerts and exhibitions.

No. Mercure Sydney Parramatta does not currently operate an airport shuttle service. Taxis, rideshare services and private transfers can be arranged for travel to and from Sydney Airport.

Yes, Mercure Sydney Parramatta provides six accessible parking spaces located close to the hotel entrance, ensuring easy access for guests with mobility requirements.

Mercure Sydney Parramatta is located at 106 Hassall Street, Rosehill NSW 2142, just off James Ruse Drive. The hotel is easily accessible via the M4 Motorway or Victoria Road, with clear signage leading directly to the property.

Guests staying at Mercure Sydney Parramatta are close to many of Western Sydney’s major attractions and event venues. Rosehill Gardens Racecourse is around a 5-minute walk, Westfield Parramatta around a 3-minute drive, and CommBank Stadium around a 5-minute drive. Parramatta Park, Riverside Theatres and Sydney Olympic Park are also within easy reach.

Mercure Sydney Parramatta is located right next to Rosehill Gardens Racecourse, making it the perfect place to stay for race days, events, and functions held at this iconic Western Sydney venue.

Sydney Olympic Park and Accor Stadium are approximately a 10-minute drive from Mercure Sydney Parramatta, providing guests with quick and easy access to major concerts, sporting fixtures, and live entertainment events.

Westfield Parramatta is approximately a 3-minute drive or 15-minute walk from Mercure Sydney Parramatta, with shopping, restaurants, entertainment and a cinema all under one roof.

Yes. Depending on where you are heading within the CBD, allow approximately 15 to 20 minutes on foot from Mercure Sydney Parramatta. Driving generally takes around 5 minutes, depending on traffic.

Parramatta Station offers direct train services to Central Station, with the train journey taking approximately 30 minutes. From Mercure Sydney Parramatta, allow around 15 to 20 minutes to walk to Parramatta Station, or approximately 5 minutes by taxi or rideshare.

Yes, guests can explore a wide range of local dining options near Mercure Sydney Parramatta, including Parramatta’s lively Church Street and “Eat Street” precinct, where you’ll find a mix of cafés, international restaurants, and bars along the riverside.

Guests can enjoy open green spaces such as Parramatta Park and Lake Parramatta Reserve, both located close to Mercure Sydney Parramatta. These scenic spots are ideal for morning walks, jogging, picnics, or family outings.

Families staying at Mercure Sydney Parramatta have plenty to explore around Western Sydney. Sydney Olympic Park and its Aquatic Centre are around a 15-minute drive, Raging Waters Sydney around 20 minutes by car, and Featherdale Sydney Wildlife Park approximately 25 minutes away by car.

Yes, the front desk team at Mercure Sydney Parramatta can provide up-to-date information on local events, concerts, exhibitions, and family-friendly activities happening in Parramatta and Sydney Olympic Park during your stay. Be sure to also keep an eye on our What's On page!

Yes, Mercure Sydney Parramatta is a family-friendly hotel offering spacious accommodation, convenient amenities, and a relaxed atmosphere ideal for guests of all ages. The hotel’s location near major attractions such as Sydney Olympic Park and Parramatta Park makes it a great choice for family getaways in Western Sydney.

Yes, Mercure Sydney Parramatta offers several interconnecting room options ideal for families. Junior Suites interconnect with Twin Rooms, and other room configurations are available to provide extra space and comfort for families staying together.

Yes, rollaway beds and baby cots are available at Mercure Sydney Parramatta upon request. Guests are encouraged to contact the hotel in advance to confirm availability and any additional charges that may apply.

Yes, M Restaurant at Mercure Sydney Parramatta offers highchairs and a dedicated children’s menu featuring familiar, balanced dishes that are sure to please younger guests.

Mercure Sydney Parramatta does not currently provide in-house babysitting services. However, the front desk team can assist with recommendations for trusted local service providers in the Parramatta area.

Yes, the outdoor swimming pool at Mercure Sydney Parramatta is family-friendly and open daily from 8:00 am to 8:00 pm. Children under 12 years must be accompanied and supervised by an adult at all times.

Guests can contact Mercure Sydney Parramatta directly by phone, email, or through the enquiry form on our website. Mercure Sydney Parramatta's reception team is available 24 hours a day to assist with enquiries, reservations, or special requests before and during your stay.

Yes. The reservations and front office teams at Mercure Sydney Parramatta can assist before you book with questions about room types, accessibility, special requests, group accommodation and other stay requirements. Call us on +61 2 8836 1000.

Yes, Mercure Sydney Parramatta offers flexible group booking options tailored for business travellers, conference delegates, weddings, and social gatherings. To request a quote or discuss your requirements, contact the hotel’s Sales and Events team for personalised assistance.

Guests can stay informed about the latest packages and special offers at Mercure Sydney Parramatta by visiting the hotel’s Special Offers page, subscribing to our newsletter, or following Mercure Sydney Parramatta on Facebook and Instagram for regular updates.

Yes, Mercure Sydney Parramatta is proudly part of ALL – Accor Live Limitless, Accor’s global lifestyle loyalty program that rewards members with points, benefits, and exclusive offers across participating hotels, restaurants, and experiences worldwide.

ALL – Accor Live Limitless members can earn Reward points and Status points on eligible stays at Mercure Sydney Parramatta when booking through eligible Accor channels. Add your ALL membership number when booking or before check-out to ensure eligible points are credited to your account.

Yes, ALL – Accor Live Limitless members can earn Reward points when dining at M Restaurant or M Bar & Terrace at Mercure Sydney Parramatta, even if they are not staying overnight. Simply provide your membership number when settling your bill to ensure your points are added.

ALL – Accor Live Limitless members can redeem points to pay for part or all of their stay at Mercure Sydney Parramatta. When booking through Accor’s official website or app, you can select the option to use your points during checkout to reduce your total room cost.

Joining ALL – Accor Live Limitless is free and easy. Guests can sign up online here or speak with the front desk team at Mercure Sydney Parramatta, who can assist with registration during your stay.

Yes, eligible event organisers can earn Reward points when hosting qualifying meetings, conferences, or social events at Mercure Sydney Parramatta. Learn more about ALL Meetings & Events.