Frequently Asked Questions

Early check-in and late check-out at Mercure Sydney Parramatta are available on request, subject to availability. Additional fees may apply. Guests can contact the hotel directly to make a request or confirm arrangements in advance.

Yes, reception at Mercure Sydney Parramatta is open 24 hours a day, allowing guests to check in, check out, or access assistance at any time.

Mercure Sydney Parramatta offers 165 contemporary rooms and suites, an outdoor swimming pool, a fully equipped fitness centre, a full-size tennis court, and on-site dining at M Restaurant and M Bar & Terrace. Additional facilities include guest laundry, luggage storage, secure on-site parking, and high-speed internet access.

Yes, Mercure Sydney Parramatta is a 100% non-smoking hotel, with smoking prohibited in all guest rooms and public areas.

Mercure Sydney Parramatta does not accommodate pets. Only certified assistance and service animals are permitted.

Mercure Sydney Parramatta provides high-speed wired and wireless internet access throughout the hotel. Wi-Fi is complimentary for ALL – Accor Live Limitless members, and fees may apply for non-members.

Mercure Sydney Parramatta offers both a self-service coin-operated guest laundry and professional valet dry-cleaning services, available upon request.

The team at Mercure Sydney Parramatta is multilingual, with staff fluent in English, Mandarin, Cantonese, and Hindi.

Mercure Sydney Parramatta does not feature a dedicated business centre, however reception can assist guests with basic business needs such as printing and document scanning.

Yes, Mercure Sydney Parramatta provides accessible rooms and facilities, including step-free access to public areas, elevators to all guest floors, and accessible bathrooms in designated rooms.

Mercure Sydney Parramatta provides complimentary luggage storage for guests before check-in and after check-out, ensuring a convenient travel experience.

Mercure Sydney Parramatta offers a variety of accommodation options including Standard Rooms, Superior Rooms and Executive Spa Suites. Each room is designed for comfort and functionality, catering to both business and leisure travellers visiting Western Sydney.

All guest rooms at Mercure Sydney Parramatta include a work desk, flat-screen TV, complimentary Wi-Fi, tea and coffee-making facilities, air conditioning, an ensuite bathroom with complimentary amenities, ironing facilities and a minibar-sized fridge.

Yes, Mercure Sydney Parramatta offers interconnecting rooms, ideal for families or groups who prefer additional space and convenience. Interconnecting rooms can be requested at the time of booking and are subject to availability.

Mercure Sydney Parramatta provides accessible rooms designed for ease and comfort. These rooms include roll-in showers, grab rails, step-free access and close proximity to lifts and public areas. Each accessible room also interconnects with an adjoining standard guest room to accommodate carers or family members.

Bathrooms at Mercure Sydney Parramatta feature a mix of configurations, including walk-in showers, shower-over-bathtub options, and Executive Spa Suites with a luxurious corner spa bath. Accessible rooms include an open shower with grab rails for added safety.

Guest rooms at Mercure Sydney Parramatta do not include full kitchens, however each room provides practical amenities such as a minibar-sized fridge, tea and coffee-making facilities, and access to in-room dining.

Rooms at Mercure Sydney Parramatta do not include traditional minibars. However, guests can purchase a range of snacks and beverages from reception 24 hours a day.

Mercure Sydney Parramatta offers cots and rollaway beds on request, subject to availability and an additional nightly charge. Guests are encouraged to request these items in advance to ensure availability by contacting the hotel. 

All rooms at Mercure Sydney Parramatta include an in-room safe, allowing guests to securely store valuables during their stay.

In-room dining at Mercure Sydney Parramatta is available Monday to Friday from 6:00 pm to 9:00 pm, with selections from the M Restaurant dinner menu. Guests can order by dialling extension #1033 from their in-room phone.

Mercure Sydney Parramatta features two dining venues – M Restaurant and M Bar & Terrace. M Restaurant serves modern Australian cuisine in a relaxed setting, while M Bar & Terrace offers a stylish space for evening drinks, light bites and social catch-ups.

M Restaurant at Mercure Sydney Parramatta is open for breakfast from 6:30 am to 9:30 am Monday to Friday and 7:00 am to 10:00 am on weekends. Dinner is served Monday to Friday from 6:00 pm to 9:00 pm. The restaurant is closed for lunch and on weekends for dinner service.

M Bar & Terrace operates Monday to Friday from 6:00 pm to 9:00 pm. Guests can enjoy a curated wine list, signature cocktails and relaxed outdoor terrace seating.

While walk-ins are welcome, Mercure Sydney Parramatta recommends booking ahead for dinner at M Restaurant, especially during busy periods or when dining in groups.

Yes, both M Restaurant and M Bar & Terrace at Mercure Sydney Parramatta are open to the public, welcoming local diners as well as in-house guests.

Yes, in-room dining is available Monday to Friday from 6:00 pm to 9:00 pm. Guests can order directly from M Restaurant’s menu by dialling extension #1033 from their in-room phone.

M Restaurant at Mercure Sydney Parramatta offers a selection of vegetarian and vegan meals crafted with fresh, locally sourced ingredients from across New South Wales.

Yes, the culinary team at Mercure Sydney Parramatta can accommodate a variety of dietary needs, including gluten-free and dairy-free options. Guests are encouraged to inform staff of any allergies or preferences when ordering.

Mercure Sydney Parramatta regularly hosts seasonal dining events and promotions at M Restaurant and M Bar & Terrace. Guests can stay up to date with the latest offers and special menus on the hotel’s Special Offers page or social media channels. 

M Restaurant at Mercure Sydney Parramatta serves modern Australian cuisine that highlights seasonal produce from Western Sydney and regional NSW, complemented by a curated wine list featuring both local and international labels.

Yes, M Bar & Terrace is the hotel’s signature bar. Guests can enjoy cocktails, local wines and light snacks in a relaxed atmosphere with both indoor and outdoor seating.

Yes, private dining experiences and small group events can be arranged at M Restaurant or on the terrace at Mercure Sydney Parramatta. To make a booking, contact our Event & Sales team. 

Currently, breakfast is served exclusively at M Restaurant and is not available through in-room dining. 

Yes, Mercure Sydney Parramatta features a 20-metre outdoor swimming pool surrounded by a relaxed open-air terrace with lounge seating, providing the perfect place to cool off or unwind after a busy day.

The outdoor pool at Mercure Sydney Parramatta is open daily from 8:00 am to 8:00 pm, allowing guests to enjoy a refreshing morning swim or a relaxing dip in the afternoon.

The outdoor pool at Mercure Sydney Parramatta is not heated and operates seasonally, depending on weather conditions.

Yes, Mercure Sydney Parramatta offers an onsite fitness centre equipped with modern cardio and strength-training machines, perfect for guests looking to maintain their workout routine while travelling.

The fitness centre at Mercure Sydney Parramatta features a range of equipment, including treadmills, stationary bikes, elliptical trainers, free weights and strength-training machines to support a full-body workout.

The gym at Mercure Sydney Parramatta is open 24 hours a day, seven days a week, giving guests the flexibility to exercise at any time.

Yes, Mercure Sydney Parramatta has a full-size outdoor tennis court available for use by all in-house guests.

The outdoor tennis court at Mercure Sydney Parramatta is open daily from 8:00 am to 8:00 pm, weather permitting.

Guests staying at Mercure Sydney Parramatta can borrow tennis racquets and balls from reception, subject to availability.

Yes, children are welcome to enjoy the outdoor pool at Mercure Sydney Parramatta. For safety reasons, children under 12 years old must be accompanied and supervised by an adult at all times.

Yes, Mercure Sydney Parramatta offers a range of modern and flexible meeting and event facilities, ideal for conferences, corporate functions, training sessions, and private celebrations. Each space is designed to accommodate professional and social gatherings of all sizes.

Mercure Sydney Parramatta features four versatile function rooms that can be configured for a variety of events, from small board meetings to large conferences and cocktail receptions for up to 200 guests.

The largest event space at Mercure Sydney Parramatta can host up to 200 guests in a cocktail-style setup or up to 160 guests for seated functions. The flexible layout makes it ideal for conferences, gala dinners, and end-of-year celebrations in Parramatta.

Yes, Mercure Sydney Parramatta provides full catering services for meetings and events. Menus are crafted by the culinary team at M Restaurant and range from morning tea and working lunches to cocktail canapés and plated dinners.

Each meeting space at Mercure Sydney Parramatta is equipped with essential audiovisual equipment, including projector screens. For specialised AV requirements, please contact the hotel’s sales & events team for a tailored quote.

Hotel staff at Mercure Sydney Parramatta are available to assist with any audiovisual enquiries during your event. While the hotel does not provide a dedicated AV operator, the events team can help ensure your setup runs smoothly.

Yes, Mercure Sydney Parramatta offers dedicated breakout areas and pre-function spaces that are perfect for coffee breaks, networking, or informal discussions. Meal breaks can also be served on the outdoor terrace, which is ideal for daytime trade sessions or open-air networking.

Yes, Mercure Sydney Parramatta offers a selection of meeting and conference packages, including half-day and full-day delegate packages. Each package combines venue hire, catering, and standard AV setup for a streamlined event experience.

Yes, Mercure Sydney Parramatta is perfectly suited to multi-day and residential conferences. With 165 guest rooms, onsite dining, a bar and terrace, and recreational facilities, the hotel provides a complete event and accommodation solution for delegates.

Yes, Mercure Sydney Parramatta offers over 160 secure onsite parking spaces, making it convenient for delegates and guests attending events.

All meeting and event spaces at Mercure Sydney Parramatta feature natural light, providing a bright and comfortable environment that enhances focus and productivity throughout the day.

Yes, Mercure Sydney Parramatta is conveniently located near Sydney Olympic Park, Accor Stadium, and Rosehill Gardens Racecourse, making it an ideal accommodation and event venue for corporate and leisure guests attending events nearby.

Yes, Mercure Sydney Parramatta offers flexible spaces for private dinners, cocktail receptions, and social celebrations. Events can be hosted in the hotel’s function rooms or on the outdoor terrace, with catering and styling options available.

Yes, Mercure Sydney Parramatta offers secure onsite parking for hotel guests, with both covered and outdoor spaces located conveniently near the main entrance.

Onsite parking at Mercure Sydney Parramatta is available for $25.00 per vehicle, per night. Charges apply to both covered and outdoor spaces.

Yes, parking is available for delegates and visitors attending meetings or events at Mercure Sydney Parramatta, subject to availability on the day of the function.

Mercure Sydney Parramatta does not currently offer electric vehicle charging stations onsite. However, there are several EV charging points located nearby within the Parramatta area.

Yes, Mercure Sydney Parramatta can accommodate buses and coaches by prior arrangement. Groups are encouraged to contact the hotel’s events or front office team in advance to confirm space availability.

The closest airport to Mercure Sydney Parramatta is Sydney Kingsford Smith Airport (SYD), located in Mascot, approximately 30 to 40 minutes away by car, depending on traffic conditions.

Mercure Sydney Parramatta is approximately 25 kilometres from Sydney Airport, with a typical drive time of around 35 minutes via the M4 Motorway or Parramatta Road.

Guests can reach Mercure Sydney Parramatta from Sydney Airport by taxi, rideshare, private transfer, or public transport. Train and bus connections to Parramatta Interchange provide convenient access to the hotel.

Parramatta Station is the nearest train station to Mercure Sydney Parramatta, located just a short drive or bus ride away — or around a 15-minute walk for guests who prefer to travel on foot.

Yes, taxis and rideshare services such as Uber and Ola are readily available at Mercure Sydney Parramatta, with easy pick-up and drop-off points directly at the hotel entrance.

Yes, Mercure Sydney Parramatta is located just a 10-minute drive from Sydney Olympic Park and Accor Stadium, making it a convenient accommodation choice for concerts, sporting events, and conferences.

Mercure Sydney Parramatta does not currently operate a direct airport shuttle service. Guests can arrange taxis, rideshare, or private transfers to and from Sydney Airport.

Yes, Mercure Sydney Parramatta provides six accessible parking spaces located close to the hotel entrance, ensuring easy access for guests with mobility requirements.

Mercure Sydney Parramatta is located at 106 Hassall Street, Rosehill NSW 2142, just off James Ruse Drive. The hotel is easily accessible via the M4 Motorway or Victoria Road, with clear signage leading directly to the property.

Mercure Sydney Parramatta is surrounded by many of Western Sydney’s top attractions, including Rosehill Gardens Racecourse, Parramatta Park, Westfield Parramatta, Accor Stadium, CommBank Stadium, and Riverside Theatres. The hotel is also just a short drive from Sydney Olympic Park, home to some of Sydney’s biggest concerts, exhibitions, and sporting events.

Mercure Sydney Parramatta is located right next to Rosehill Gardens Racecourse, making it the perfect place to stay for race days, events, and functions held at this iconic Western Sydney venue.

Sydney Olympic Park and Accor Stadium are approximately a 10-minute drive from Mercure Sydney Parramatta, providing guests with quick and easy access to major concerts, sporting fixtures, and live entertainment events.

Yes, Mercure Sydney Parramatta is just five minutes from Westfield Parramatta, one of the largest shopping centres in Sydney. It offers hundreds of retail stores, dining venues, and entertainment options, perfect for a day of shopping or a casual meal.

Guests staying at Mercure Sydney Parramatta can explore nearby cultural landmarks such as Riverside Theatres, which hosts live performances year-round, and Elizabeth Farm, one of Australia’s oldest surviving colonial homesteads. Both are only a short distance from the hotel.

Yes, Parramatta CBD is within walking distance of Mercure Sydney Parramatta — around a 15- to 20-minute walk or just a few minutes by car, bus, or light rail.

Yes, Parramatta Station is just minutes from Mercure Sydney Parramatta and provides direct train services to Sydney Central Station in approximately 30 minutes, making travel to and from the city quick and convenient.

Yes, guests can explore a wide range of local dining options near Mercure Sydney Parramatta, including Parramatta’s lively Church Street and “Eat Street” precinct, where you’ll find a mix of cafés, international restaurants, and bars along the riverside.

Guests can enjoy open green spaces such as Parramatta Park and Lake Parramatta Reserve, both located close to Mercure Sydney Parramatta. These scenic spots are ideal for morning walks, jogging, picnics, or family outings.

Families staying at Mercure Sydney Parramatta can enjoy nearby attractions such as the Sydney Olympic Park Aquatic Centre, seasonal festivals in Parramatta, and Raging Waters Sydney, one of Australia’s largest water parks located about 20 minutes away.

Yes, the front desk team at Mercure Sydney Parramatta can provide up-to-date information on local events, concerts, exhibitions, and family-friendly activities happening in Parramatta and Sydney Olympic Park during your stay. Be sure to also keep an eye on our What's On page!

Yes, Mercure Sydney Parramatta is a family-friendly hotel offering spacious accommodation, convenient amenities, and a relaxed atmosphere ideal for guests of all ages. The hotel’s location near major attractions such as Sydney Olympic Park and Parramatta Park makes it a great choice for family getaways in Western Sydney.

Yes, Mercure Sydney Parramatta offers several interconnecting room options ideal for families. Junior Suites interconnect with Twin Rooms, and other room configurations are available to provide extra space and comfort for families staying together.

Yes, rollaway beds and baby cots are available at Mercure Sydney Parramatta upon request. Guests are encouraged to contact the hotel in advance to confirm availability and any additional charges that may apply.

Yes, M Restaurant at Mercure Sydney Parramatta offers highchairs and a dedicated children’s menu featuring familiar, balanced dishes that are sure to please younger guests.

Mercure Sydney Parramatta does not currently provide in-house babysitting services. However, the front desk team can assist with recommendations for trusted local service providers in the Parramatta area.

Yes, the outdoor swimming pool at Mercure Sydney Parramatta is family-friendly and open daily from 8:00 am to 8:00 pm. Children under 12 years must be accompanied and supervised by an adult at all times.

Guests can contact Mercure Sydney Parramatta directly by phone, email, or through the enquiry form on our website. Mercure Sydney Parramatta's reception team is available 24 hours a day to assist with enquiries, reservations, or special requests before and during your stay.

Yes, guests can speak with the friendly reservations or front desk team at Mercure Sydney Parramatta prior to confirming a booking. The team can assist with questions about room types, special requests, and group rates to ensure your stay meets your needs.

Yes, Mercure Sydney Parramatta offers flexible group booking options tailored for business travellers, conference delegates, weddings, and social gatherings. To request a quote or discuss your requirements, contact the hotel’s Sales and Events team for personalised assistance.

Guests can stay informed about the latest packages and special offers at Mercure Sydney Parramatta by visiting the hotel’s Special Offers page, subscribing to our newsletter, or following Mercure Sydney Parramatta on Facebook and Instagram for regular updates.

Yes, Mercure Sydney Parramatta is proudly part of ALL – Accor Live Limitless, Accor’s global lifestyle loyalty program that rewards members with points, benefits, and exclusive offers across participating hotels, restaurants, and experiences worldwide.

Guests earn Reward and Status points on eligible stays at Mercure Sydney Parramatta when booking directly through official Accor channels such as all.com, the Accor ALL app, or by contacting the hotel directly. Be sure to include your ALL membership number when making your reservation.

Yes, ALL – Accor Live Limitless members can earn Reward points when dining at M Restaurant or M Bar & Terrace at Mercure Sydney Parramatta, even if they are not staying overnight. Simply provide your membership number when settling your bill to ensure your points are added.

ALL – Accor Live Limitless members can redeem points to pay for part or all of their stay at Mercure Sydney Parramatta. When booking through Accor’s official website or app, you can select the option to use your points during checkout to reduce your total room cost.

Joining ALL – Accor Live Limitless is free and easy. Guests can sign up online here or speak with the front desk team at Mercure Sydney Parramatta, who can assist with registration during your stay.

Yes, eligible event organisers can earn Reward points when hosting qualifying meetings, conferences, or social events at Mercure Sydney Parramatta. Learn more about ALL Meetings & Events.